Privacy Policy

This Privacy Policy explains how BenchPass ("we," "us," or "our") collects, uses, discloses, and protects information when you use our website and services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

• Account information: your name, email address, password (hashed), phone number, and profile details.
• Group and listing activity: the private groups you join, tickets you post, offers you make, trades you complete, and messages you send through the Service.
• Payment and payout information: handled by our payment processor(s); we receive limited metadata (last four digits, brand, transaction ID) but not full card numbers.
• Device and log data: IP address, browser type, operating system, referring URLs, and pages viewed.
• Cookies and similar technologies: used for session management, preferences, and analytics.

2. How We Use Information

• Provide, operate, and improve the Service.
• Authenticate users and secure accounts.
• Process transactions and send transactional emails.
• Prevent fraud, abuse, and violations of our terms.
• Comply with legal obligations and enforce our agreements.
• With your consent, send you product updates and marketing communications (you can opt out at any time).

3. Legal Bases for Processing (EEA/UK users)

We process personal data on the following legal bases: performance of a contract, our legitimate interests (such as operating and securing the Service), compliance with legal obligations, and your consent where required.

4. How We Share Information

• Other users: your display name and relevant listing or offer details are shared with users in your private group when you post, accept, or complete a trade.
• Service providers: hosting, database, email, analytics, and payment providers who process data on our behalf under confidentiality obligations.
• Legal and safety: when required by law, subpoena, or to protect the rights, property, or safety of BenchPass, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We do not sell your personal information.

5. Retention

We retain personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize the data.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, port, restrict, or delete your personal data, and to object to or withdraw consent for certain processing. To exercise these rights, email privacy@benchpass.ca. We may need to verify your identity before acting on your request.

7. Cookies and Analytics

We use first- and third-party cookies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings. Blocking some cookies may affect functionality.

8. International Transfers

Our infrastructure and service providers may process data outside your country of residence, including in Canada and the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses.

9. Children

The Service is not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will delete it.

10. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Review their policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email. The "Last updated" date reflects the most recent revision.

13. Contact

Questions or requests about this policy may be sent to privacy@benchpass.ca.

This document is provided for general informational purposes only and does not constitute legal advice. You should consult a qualified attorney in your jurisdiction before relying on it. Questions? legal@benchpass.ca.