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End User License Agreement

Last updated: July 7, 2026

This End User License Agreement ("EULA") is a binding agreement between you and BenchPass governing your access to and use of the BenchPass website, mobile experiences, and related services (collectively, the "Service"). By creating an account, joining a private group, or otherwise using the Service, you agree to be bound by this EULA. If you do not agree, do not use the Service.

1. License Grant

Subject to your compliance with this EULA, BenchPass grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal, non-commercial use as a season ticket holder or invited group member.

2. Restrictions

You will not, and will not permit any third party to:

  • reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service;
  • copy, modify, translate, or create derivative works of the Service;
  • rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make the Service available to any third party;
  • use the Service to build, train, or improve a competing product;
  • use bots, scrapers, or other automated means to access or extract data from the Service;
  • circumvent, disable, or interfere with security features, rate limits, or access controls;
  • use the Service for any unlawful, harmful, or fraudulent purpose.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

4. User Content

You retain ownership of the content you submit to the Service (e.g. listings, messages). By submitting content, you grant BenchPass a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify, display, and distribute that content solely to operate and improve the Service.

5. Acceptable Use

You will not use the Service to:

  • post content that is unlawful, defamatory, harassing, or hateful;
  • impersonate any person or misrepresent your affiliation with any person or organization;
  • upload or transmit viruses, worms, or other malicious code;
  • interfere with, disrupt, or degrade the Service or servers or networks connected to the Service.

6. Ticket-Marketplace Rules

You represent and warrant that any ticket you list, transfer, or exchange through the Service is one you have the lawful right to transfer, and that your transfer does not violate the terms of the primary ticket issuer, the venue, the team, the artist, or any applicable law (including anti-scalping laws in your jurisdiction). BenchPass is not a party to any transaction between users and does not guarantee any ticket. See our Legal Disclaimer for additional detail.

7. Fees

BenchPass may charge fees for certain features. Fees will be disclosed before you incur them. Except as required by law or as expressly stated, fees are non-refundable.

8. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of this EULA. You may stop using the Service at any time. Sections that by their nature should survive termination will survive.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. SEE OUR LEGAL DISCLAIMER FOR FULL WARRANTY DISCLAIMERS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BENCHPASS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES. OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO BENCHPASS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CA$100).

11. Dispute Resolution and Class-Action Waiver

Any dispute arising out of or relating to this EULA or the Service will be resolved by binding, individual arbitration administered in Toronto, Ontario in accordance with the ADR Institute of Canada Arbitration Rules, except that either party may seek injunctive relief in court for infringement of intellectual property rights. You and BenchPass each waive any right to bring or participate in a class action, class-wide arbitration, or representative proceeding. If any portion of this section is found unenforceable, the remainder will remain in effect.

12. Governing Law

This EULA is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

13. Changes

We may modify this EULA from time to time. Material changes will be communicated through the Service. Continued use after changes take effect constitutes acceptance.

14. Entire Agreement

This EULA, together with our Privacy Policy and Legal Disclaimer, constitutes the entire agreement between you and BenchPass regarding the Service.

15. Contact

Questions about this EULA may be sent to legal@benchpass.ca.

This document is provided for general informational purposes only and does not constitute legal advice. You should consult a qualified attorney in your jurisdiction before relying on it. Questions? legal@benchpass.ca.

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